Refund Policy

This Refund Policy clearly outlines the standardized rules, applicable scenarios, processing procedures and time requirements for order refunds and returns on our website. The policy is formulated to maintain a fair, transparent and customer-friendly shopping environment, ensuring every customer can enjoy guaranteed shopping rights and after-sales services during the purchase process. All refund services implemented by our platform strictly follow the unified service standards, covering returnable conditions, non-refundable situations, refund processing cycle and related service specifications, bringing stable and reliable after-sales protection for all users.

All service rules in this policy apply to all product orders completed on our website. By placing orders and using our shopping services, all users fully understand and agree to the refund and return regulations stipulated in this policy. We always adhere to the principle of customer priority and standardized service, and strictly implement every refund clause to protect the legitimate rights and interests of every customer.

1. General Return & Refund Eligibility

We provide a generous and user-centric return and refund service for all customers. All products purchased on our website are eligible for return applications within a valid return period. Customers can apply for a return and refund if they are unsatisfied with the product quality, taste, actual effect or overall shopping experience after receiving the goods.

To ensure the smooth approval of return and refund applications, the returned products need to meet basic return conditions. The products must be kept in original intact condition, with unopened and undamaged original packaging, no man-made damage, no contamination, no use and no expiration. Products that are damaged due to personal transportation, improper storage or artificial damage caused by the customer will not be eligible for free return and refund services.

Our return service covers all product categories on the website without category restrictions. All customers can enjoy the same standard return and refund treatment, and there is no hidden threshold or additional restrictive rules for return applications.

2. Return Application Time Limit

We support a long enough return cycle to allow customers sufficient time to experience and evaluate the purchased coffee products. All orders can initiate a formal return application within 60 days after the customer receives the products. Customers can fully test and experience the products during this period, and submit a return request at any time if the product does not meet personal expectations.

Any return application submitted beyond the valid return period will not be accepted. We recommend customers to complete product inspection and experience evaluation within the valid return cycle to avoid missing the after-sales service period and affecting the normal processing of refund rights and interests. For orders with special circumstances, customers can take the initiative to contact our customer service team through the Contact Us page to explain the situation, and we will properly handle the application according to the actual situation.

3. Refund Processing Cycle

After we receive and verify the returned products to confirm that they meet the return conditions, our official team will immediately launch the formal refund processing procedure. The whole refund processing process will be completed within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing progress of the customer’s original payment channel.

For orders that are cancelled before shipment, we will also follow the unified refund processing cycle for verification and fund withdrawal. After the customer successfully submits the order cancellation application and the system confirms that the order has not been shipped, we will complete the refund review and fund return within the specified time, ensuring that the customer’s funds are returned safely and efficiently.

We will strictly follow the unified time standard for all refund applications, and will not delay the refund processing without reason. During the refund processing period, customers can query the order after-sales progress through the website background or consult our customer service team for real-time status.

4. Refund Method & Settlement Standard

All refunds will be returned through the original payment channel used by the customer when placing the order, ensuring the safety, accuracy and traceability of fund transactions. We do not support arbitrary replacement of refund channels to avoid fund errors and transaction risks.

All order settlements and refund calculations on our website are based on USD as the unified currency standard. The refund amount shall be subject to the actual payment amount of the customer’s order. Since our platform provides full free shipping service and independently undertakes all tariffs and additional fees generated during transportation, there will be no hidden deductions such as shipping fees, tariff fees and handling fees in the refund process.

5. Order Shipping & Service Explanation

All orders on the website will be processed and shipped within 1 to 3 working days after payment confirmation. The standard delivery time of all orders ranges from 6 to 12 working days. The stable logistics system ensures that customers can receive the products within a reasonable time and complete product experience and inspection.

All products enjoy global free shipping service, and we independently bear all customs tariffs and additional logistics-related fees. Customers do not need to pay any extra costs in the whole process of shopping and after-sales return, which fully reduces the customer’s shopping cost and after-sales risk.

6. Ineligible Refund Situations

In order to ensure the fair operation of the platform’s after-sales mechanism and avoid malicious after-sales applications, the following situations do not support return and refund services. Products that have been opened, used, artificially damaged, contaminated or improperly stored leading to product deterioration are not eligible for refunds. Returns applied beyond the valid 60-day return period without special legitimate reasons will not be accepted.

Malicious return applications, repeated invalid applications and abnormal order behaviors that violate the platform’s shopping rules will be directly rejected by the system. We strictly standardize the after-sales processing mechanism to ensure that legitimate customer rights and interests are protected while avoiding the waste of platform resources and abnormal after-sales behaviors.

7. After-sales Consultation & Problem Handling

If customers encounter any problems during the return application, refund processing, order query and after-sales rights protection process, they can initiate consultation and help requests through the Contact Us page of the website at any time. Our professional after-sales customer service team will provide timely response and targeted solutions for all after-sales problems.

We treat every after-sales application seriously, adhere to fair and standardized processing standards, and try our best to solve every customer’s shopping doubts and after-sales problems. We will continuously optimize the refund processing process, improve after-sales efficiency, and bring customers a more reassuring and convenient after-sales service experience.

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